Category Archives: General

10Dec/20

Billing Changes for 2021

Starting with the January 1st billing cycle, we will use a new billing system.

Our old billing system (FreshBooks) is retiring the platform we use and their new platform is incompatible with our needs.
We have been testing a new system for months and are happy with it’s abilities.

Unfortunately, we are not able to move the saved credit cards from the old system to the new system.
This will require inputting your card into the new system once you are enrolled.

The new system has:

    • Ability to see and download all your old invoices
    • Save credit cards or ACH (bank draft) for future payments
    • Enroll in automatic payments
    • Submit payments online
    • Submit trouble tickets
    • More to come…

Be on the lookout for an e-mail with login instructions for the new billing system in the coming days.

Instructions on how to enroll in automatic credit card draft can be found here.

If you have questions, please don’t hesitate to call or email and we can discuss.

979-999-7000 or info@brazoswifi.com

Thank you,

Jim Bouse
Owner, Brazos WiFi

 

21Mar/20

COVID-19

Howdy Folks,

To ensure the health and safety of both our customers and our employees, we are suspending new installations and limiting our on-site service work.

Our team is available by telephone to assist with technical issues and will schedule service calls for infrastructure repairs only.

Since many of you are home from work and school now, our usage has nearly doubled, and we are fast-tracking some upgrades to deliver more bandwidth further into our network. These upgrades require quite a bit of work, and we hope to have most completed by late next week. We had planned to make these upgrades during the coming months but the spike in usage has moved this to the top of the list.

Please bear with us as we make these adjustments and work through the logistics of making repairs while ensuring customer safety.

Feel free to call us at 979-999-7000 or email info@brazoswifi.com.

Thank you,
Jim Bouse
Brazos WiFi