All posts by Jim Bouse

25Mar/20

2020-3-24 Fiber Cut & Repair

Today, around 3PM, some contractors accidentally damaged our fiber feeding about 10% of our customer base. Normally, this would mean a very long outage while the damage was located and repaired.

Luckily, a *NEW* fiber line was completed last week but we didn’t yet have it activated.

Through quick action of our team, we were able to get the new line activated and traffic re-routed to allow people to resume their normal internet usage.

We have backup wireless links but today we discovered they’re woefully inadequate and we are working on plans for alternative backup solutions.

Thanks Scott & Shannon for handling the onslaught of calls and thanks Brian for running and plugging things in and activating the new circuit.

21Mar/20

COVID-19

Howdy Folks,

To ensure the health and safety of both our customers and our employees, we are suspending new installations and limiting our on-site service work.

Our team is available by telephone to assist with technical issues and will schedule service calls for infrastructure repairs only.

Since many of you are home from work and school now, our usage has nearly doubled, and we are fast-tracking some upgrades to deliver more bandwidth further into our network. These upgrades require quite a bit of work, and we hope to have most completed by late next week. We had planned to make these upgrades during the coming months but the spike in usage has moved this to the top of the list.

Please bear with us as we make these adjustments and work through the logistics of making repairs while ensuring customer safety.

Feel free to call us at 979-999-7000 or email info@brazoswifi.com.

Thank you,
Jim Bouse
Brazos WiFi

11Oct/19

Job Opening – Front Desk / Inbound Call Support

EDIT: This position has been filled. Thank you for all those that showed interest.
We are seeing someone to join our team immediately.  One of our long-time employees is moving out of our area and we need to find a replacement.

If you want to join a great team who is continuing to improve the internet options across the Brazos Valley, check out the job posting below.

Front Desk – Inbound Call Support

24Aug/19

Summer 2019 Fiber Expansion

I am sure that many of you know that we are putting our efforts into expanding our fiber footprint.  As of now, we have 9.6 miles of fiber that we have installed in Brazos County.  We are pushing to make that 12-15 miles by the end of the year.

We have added another directional drill to our fleet to help us move faster.

We just bought another 100 vaults for our fiber work.

Last week we picked up another 3 miles of conduit.

We are excited about the opportunities ahead of us.