What affects my internet speed?

To get the most out of your fiber internet, we’ve put a lot of work into designing a distribution network to help deliver that gigabit experience inside your home. First, we pull a fiber optic connection directly to your home and connect it to an ONU.  The ONU converts the fiber to ethernet cable which your WiFi router can use. Then, the WiFi router takes the gigabit connection from the ONU and distributes the ultra-fast Internet inside your home.

Internet service speeds by plan

100mbps plan maximum speeds: 1Gbps plan maximum speeds:
  • Upload: 100 Mbps
  • Download 100 Mbps
  • Upload: 1000 Mbps
  • Download 1000 Mbps

Speed issues over Wi-Fi

When you use devices over Wi-Fi, it’s unlikely you’ll be able to achieve gigabit speeds. You can improve your speeds by carefully managing any interference from outside sources, which can significantly reduce network speeds for devices operating over Wi-Fi.

Speed issues on wired devices

Although Net Fast Fiber provides incredibly fast network speeds over wired devices, there are a number of situations to cause your network speeds to slow down.

  • Out-of-date hardware
    The type of hardware you use, age of the device, operating system, web browser, network interface card (NIC) and other applications running on your device all affect upload and download speeds.

  • Slow connections between Net Fast Fiber’s network and the websites you visit
    Once your communication leaves the Fiber network, we can’t ensure you’ll receive maximum speeds due to heavy traffic or substantial rerouting delays at any time.

  • VPNs (Virtual Private Networks)
    If the VPN’s server isn’t capable of forwarding traffic at 1 gigabit, your Internet speed may be reduced to the speed the VPN server is capable of.

  • Peak usage times
    Although unlikely, performance due to external factors may be lower during peak usage times, which on our network typically fall between 7 PM and 11 PM in your respective time zone.

  • Each device in your residence shares your incoming connection
    For example, if you have something using the internet in one room, that traffic takes away from the available speed in a different room.

  • Latency
    Latency is the measurement of how long it takes to transmit or receive packets on a particular network, and is affected by how far packets need to travel, how many network packets need to travel over, and the quality of those networks.

  • Packet loss
    Like latency, packet loss can have a number of different causes, including network congestion, faulty hardware, poor device performance or the presence of software bugs.